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We're excited to kick off this power-packed line-up of leadership experts so they can give you all they've got. Actionable steps to take in order to connect theory to practice. We can't wait for you to join us!
In this opening session of the summit, Robbie introduces a few things to keep in mind for the summit.
Wendy shares her views leadership from the perspective that it is a privilege and a verb ~ not so much a position or a noun. A brief overview of generative leadership as a model to consider for leaders to consider. You'll learn about salutogenesis as a model of health and how it can be used to guide a leader in creating his/her leadership identity.
Wendy also introduces how mindfulness (she has a MSc in Mindfulness Studies) can help provide a foundation of a growth mindset needed for today's current and emerging leaders. Have a pen handy to take some notes and get ready to promote this summit using the hashtags shared at the outset of this presentation.
Discover the simplest, most effective, and most fun way to live life. Removing the limitations that we all put on ourselves. Unleash and enjoy the freedom to live your most authentic life. This breeds success, fulfillment, and an extraordinary impact in the world. The happiest and most successful people do this. Highly productive and successful business and organizations do this. How? You'll discover the simplest way to to point yourself in the direction of your dreams, follow your heart, do what instinctively seems right, trust, love, and notice the world change around you.
What is Emotional Intelligence, and why is it important in Leadership? Having Emotional intelligence gives you the ability to not only understand and manage your own emotions, but and those of the people around you as well. This is a researched method of leadership and management theory that lines up in practice. Chris Cebollero will discuss the 5 fundamentals of this interesting topic.
Predicting and monitoring an organization's revenue is critical for most organizations. Whether you outsource your billing practices or do in-house billing, this topic applies to you. Being able to assess your organization's financial performance, develop key performance benchmarks, and monitor them over time are all keys to a financially healthy organization.
Maggie Adams is a graduate of the Wharton School of the University of Pennsylvania and has over 25 years’ experience in healthcare and the ambulance industry. Maggie was the president of the only company in the country devoted exclusively to EMS patient account collections and insurance denial appeals. She was Page, Wolfberg & Wirth's senior consultant, a highly regarded presenter at their national ambulance billing conferences, and a key contributor in developing and delivering educational training sessions for the National Academy of Ambulance Coding. Recently, Maggie
became a member of the Compliance & Regulatory Compliance Advisory Board of NEMTAC (Non-Emergency Medical Transportation Accreditation Commission).
Dr. Nadine Levick, is an Emergency Medicine physician, interdisciplinary researcher and innovator. Dr Levick reloacted from New York City to Israel mid 2018, to join Assuta Medical Center as Director of Research and Innovation in Emergency Health Services. She has held senior Faculty positions in preeminent academic centers including Johns Hopkins and Columbia University in the USA and the Royal Melbourne Hospital and also the Royal Flying Doctor Service in Australia.
With an MPH in Health Policy and Management and Injury Control from Johns Hopkins, Dr. Levick conducted the first ambulance vehicle to vehicle crash tests, and is a global leader in EMS safety innovation. Dr Levick is also the CEO and founder of the now internationally recognized non government organization, EMS Safety Foundation, www.EMSSafetyFoundation.org, and also the Objective Safety information portal -- an open access EMS Safety information portal est in 2006. Dr Levick, has been awarded in excess of $3 million in research funding, and was also a founding principal investigator of the PERCARN Research Network. Dr. Levick has published in excess of 27 scientific papers and numerous book chapters in key texts, including Tintinalli’s Emergency Medicine. She is a sought after international speaker on EMS Safety, and given key note addresses across 7 continents and has been recognized with a number of prestigious regional, national and international research and leadership awards including 2016 New York Excellence in EMS Safety and Quality, the 2003 International Society of Automotive Engineering Women's Leadership Award, for her EMS interdisciplinary and knowledge transfer research.
Do you ever share information using slide presentations? If so, then be sure to watch and learn what makes a presentation effective (instead of one that confuses, overwhelms, or bores your audience) and how to update your slide-based presentation skills. This session is for anyone use shares information using slides, whether you’re brand new to PowerPoint or have been using it for longer than you can remember, be sure to watch so you can learn how to update your effective presenting skills. Dr. Echo Rivera helps practitioners, academics, and professionals communicate their message more effectively and creatively using evidence-based strategies. She uses her PhD in community psychology and interest in design to help her clients share research or data in ways that will get heard and make an impact—regardless of the audience.
This discussion of integrity is beyond the constructs of morality and ethics, it's about being whole and complete (like the table you may be sitting at). How keeping your word will raise the bar and create a culture of people doing what they said they would do by when they said they would do it. Stuart authored the 2019 book: The Law of Small Things: Creating a Habit of Integrity in a Culture of Mistrust
Exceptional patient care starts with us. If we want to develop ourselves and those in our organization we need to be aware of toxic emotional contagion and workplace incivility.
Want to get more done, have more time and have engaged employees? Perhaps
it’s time to rethink your primary role as a leader or manager. What if your primary role as a leader or manager is to develop your people and enhance their capacity? How would that change your day to day activities? Imagine having a team of high performing individuals who were eager to learn and grow. This presentation offers all the elements necessary to begin to create the kind of environment where people perform at their best and encourage others to do the same.
Cleveland Clinic is pursuing a culture of improvement where every caregiver is capable, empowered and expected to make improvements every day. Learn how a commitment to a culture of improvement has led to a dramatic increase in patient safety, quality and experience as well as employee engagement. Specifically, we will describe how our hospital shifted its culture, the roadmap we used to do so, and how another to replicate a similar cultural transformation.
Traditional leadership strategies are no longer effective in today’s climate. Employees today want different things than employees of the past. Today employees want to be part of organizations that are forward thinking, inspiring and have a purpose. The traditional top-down organizations of the past focused more on titles, office size and other perks which are not as important today. In this presentation, Tom Amell, CEO of Pioneer Bank shares the four proven principles he utilized to transform the traditional culture he inherited when he took over to a highly engaged, thriving culture resulting in a world class organization.
Brian will discuss leadership from the perspective of fitness and wellness. How you can create thriving teams who are giving their best and operating at their best. Reducing injury and improving the lives of people within your organization.
Known as the Legal Guardian, you'll hear a journey of an EMS leader now defending providers and organizations in his law practice. David talks about how setting a high bar for excellence in everything you do will also set a great example for others to follow and hopefully keep you from needing legal defense. How does your uniform appearance reflect your organization and your profession? David even dives deep with great examples of how social media can be a friend or a foe. This is a leadership talk you won't want to miss.
Mentoring has long been a tradition in the medical profession, yet it is an underutilized tool in the EMS arsenal. Many EMS providers feel stagnated and leave the field, taking their passion and skills with them to benefit another industry, mentoring can inspire providers passion for EMS again. This presentation will discuss the mentoring relationship and expectations of both the mentor and mentee. Benefits of having a mentor for the individual EMS provider and how to find one will also be reviewed.
The steady rise in the 999 demand along with shrinking budgets are seen by many as two of the key challenges which are unlikely to go away in the near future. There is an urgent need to reboot Britain’s limping emergency services and bring about real “transformational” change. The leadership and cultural challenges faced in the UK's EMS system present a case for greater interoperability, co-production and research. You will learn a broad overview of the UK EMS ambulance provisions, discuss key management issues of leadership, operational issues, cultural issues, and workforce challenges.
Professor Paresh Wankhade is an expert in the field of emergency management. He is the Programme leader for the UK’s first bespoke Professional Doctorate in Emergency Services Management. He is the Editor-In-Chief of International Journal of Emergency Services. He has published widely in top academic journals and professional publications on strategic leadership, organisational culture, organisational change and interoperability between the emergency services. He regularly speaks at related events and writes opinion pieces. His recent work (co-authored with professionals) has explored leadership and management perspectives in the Ambulance , Police andFire & Rescue Services. He is also a Trustee at the Fire Service Research & Training Trust.
Often discussions about safety in the workplace focus on topics such as the available safety equipment and the viability of safety training. However, there tends to be little conversation about the emotional environment that workers. The ways that people are communicated with, instructed and corrected have a tremendous effect on how workers perceive their work environment. Workers that are berated, yelled at and pummelled with insults are certainly not likely to do their best work, regardless of what their responsibility with the organization might be. Conversely, workers who are well treated, cared for and supported will generally perform better and bring greater value to the organizations itself. This is not a suggestion that the world of work is a utopia, however, it should also not be an apocalyptic hell where workers are in constant fear of either customers, supervisors, co-workers or subordinates.
Daniels holds a Master’s Degree in Human Resources Management. He is certified as a Safety Director, Safety Manager/Trainer, Safety Auditor, Workplace Violence Prevention Specialist, Emergency Management Specialist, Hazard Communication Specialist, Environmental Health and Safety Specialist, Safety and Health Specialist, and Fire Service Health and Safety Officer.
Known for his expertise in leadership development, Chris will discuss the philosophy of how making your primary goal to serve others in your organization will produce many positive outcomes. There are 10 characteristics that define a Servant Leader. We will discuss Listening, Empathy, Healing, Awareness, Persuasion and more.
One of the biggest challenges in any organization is keeping great people. Engagement and retention are two sides of the same coin. People who are engaged with an organization and feel like they are a part of something bigger than themselves are far more likely to stick around. What’s the secret? Frankie Rodriguez a flight paramedic with over 27 years of experience shares what he has discovered to be the most effective strategies for creating a magnetic organization where people actually want to participate.
Emma joined REVA as Director of Safety after spending nine years with Spirit Airlines working in flight operations and safety. Emma holds a bachelor’s degree in aviation management from Lynn University and an MBA in aviation from Embry Riddle Aeronautical University. She is passionate about creating a safety environment that balances on the fulcrum of mutual respect between management and employees.
She will discuss how an organization can empower its workforce and create a culture of safety and improvement. You'll learn about Safety Management Systems, Root Cause Analysis, and how to lead cross functional safety teams to ensure risk assessments and hazards are identified.
A culture of Diversity, Equity and Inclusion (DEI) is fundamental to creating and
sustaining a thriving organization and yet it has mostly been overlooked. In this presentation you will learn what DEI is and how it will benefit your EMS organization especially in the areas of recruitment, engagement and retention.
Peter Antevy, MD, is an EMS medical director for Coral Springs First Department, Davie Fire Rescue, SW Ranches and American Ambulance in Florida. He is the associate EMS medical director for Palm Beach County Fire Rescue and Seminole Tribe Fire Rescue. Antevy serves as medical director for Broward College's EMS program and is a pediatric emergency physician at Joe DiMaggio Children's Hospital. He is founder and chief medical officer of Pediatric Emergency Standards, Inc.
Bob Holdsworth is the founder of The Holdsworth Group, an international consulting firm that has been helping clients in the EMS, Fire service and healthcare industries strategically plan, effectively promote and pro-actively prepare since 1988.
Bob’s been leading customer-focused organizations since he was 18 (a while now). In each position, he’s been responsible for overseeing high performance operations, producing maximum revenue, building solid teams, new member orientation and education as well as motivating folks to provide high levels of customer service in demanding, fast-paced, people-focused environments.
He is a veteran paramedic and entrepreneur. He has been in emergency services for more than 40 years with a diverse background that includes 4½ years in prison…as a medic and corrections officer with the Connecticut Department of Correction, executive management positions in the several for-profit EMS agencies, volunteer positions in both EMS and Fire agencies and the role of EMS Coordinator at Lawrence & Memorial Hospital where developed and ran a hospital based, regional ALS service.
Like it or not, one of our roles as leaders is sales. Whether we have to recruit volunteers, fund-raise, secure financial support from our elected officials or enroll someone into a leadership position, sales is part of our job. Lorraine Ferguson brings over 25 years’ experience as an executive selling, sales and operations management at the corporate, regional and branch level for start-up, franchise, Fortune 500, and private equity companies. Recently Lorraine published a book, The Unapologetic Saleswoman, and will share secrets to her highly successful training and sales methodology in order to assist you with asking for and getting what you need to create and sustain a thriving organization.
Professor Peter O'Meara discusses the inner-workings of how the Australian EMS system delivers care with 10,000+ providers, practically mandatory entry-level requirement for paramedic degrees, and a more gender balanced workforce. Learn the keys to leading and managing a more educated and diverse workforce. Peter also will discuss how we can shift our mindset from an emergency service mentality to a health professional mindset.
Amy Coates Madsen is the Director of the Standards for Excellence Institute, a national initiative to promote the highest standards of ethics and accountability in nonprofit governance, management, and operations, and to facilitate adherence to standards by all organizations. The Standards for Excellence Institute is a program of Maryland Nonprofits where Amy has served for more than 23 years. Amy holds a Masters in Public Policy from Johns Hopkins University, she is active in community organizations, and served a three year term on the IRS Advisory Committee on Tax Exempt and Government Entities.
Gina Wierzbowski has experience as a local elected official and deputy town supervisor, as well as a paramedic and now the Director of Community Outreach for the Clifton Park-Half Moon EMS department. Gina shares her insights as an elected official and examples of great community outreach initiatives that deeply embed the organization in the community it serves.
Jonah is the Operations Manager for the Allegheny Health Network, Mobile Integrated Health program based in Pittsburgh, PA. He has led or been involved in Community Paramedicine program development at two large regional health systems since 2013. He served in the US military and later worked for the US and allied governments as a contractor focused on delivering rescue services and medical care in complex, limited resource environments. Jonah is also an active volunteer with Team Rubicon, a veteran led disaster response organization, and has deployed to over a dozen major disasters worldwide. He studied Emergency & Disaster Management at American Military University and was a 2015-2016 Clay Hunt Fellow in Disaster Leadership.
Jonah will discuss the history of Community Paramedic models in the region and how his Health system is tracking and measuring outcomes, as well as the research they are doing into understanding a patient's barriers to self care and management.
When the unexpected happens and your organization is pushed into the media spotlight, your reputation will be at risk. Almost immediately, the news of the event will be driven by social media posts and tweets. And a strong response is more vital then ever. Be prepared and develop the strategy needed to withstand these events.
Steve has been a Paramedic since 1986 and working in healthcare advocacy after earning his Masters in Health Administration and Policy from Duke University. Steve has personally overseen the mergers of three ambulances services that include both paid and volunteer EMS professionals. As ambulance services begin to see the benefits of shared services and synergies, Steve will explain the benefits of working on your terms rather than forced terms.
Blair Bigham is an award-winning journalist, scientist and resident emergency physician based in Toronto. He was a Global Journalism Fellow at the Munk School of Global Affairs and Associate Scientist at St Michael’s Hospital. His work has appeared in the Toronto Star, the Globe and Mail, the New England Journal of Medicine and the Canadian Medical Association Journal, amongst others.
He has worked in health care settings on five continents and has responded to emergencies in urban, rural, and remote settings on helicopters, boats, and vehicles that could generously be described as pick-up trucks.
He witnesses the relationship between wealth and health on a daily basis, and reports on the undertold stories of patients, healthcare providers, and the systems that help or fail them.
Understanding how to make change happen within your community is a critical skill and who better to teach it to EMS Leaders than Aidan O'Connor! Aidan has previously served as Minority Leader and Chairperson of the Health Services Committee on the Greene County Legislature and was a candidate for the New York State Assembly in 2018. He will discuss why advocacy, lobbying and having open communication with government representatives and agencies is an essential duty of any leader within the EMS Professions.
Aidan will explain you and your team can learn how, when, who and where to advocate on behalf of your patients, your organization and the entire EMS community.