The turnover experienced by many of the country’s EMS agencies is reaching a critical failure point. Despite this crisis, many EMS organizations are failing to evolve their employment practices. Many EMS leaders attribute a significant portion of their personnel challenges to generational differences. Citing that this “new generation” demands to be managed differently. However, most EMS agencies still practice outdated and counterproductive performance management processes. Recent surveys suggest that nearly 77% of Human Resource executives believe that their current performance review process is not an accurate reflection of employee performance. If EMS agencies are going to survive, it is critical for performance feedback practices to change. If your organization is struggling with staffing and has utilized the same performance feedback tools for more than 5 years, you are part of the problem. This session will explore the latest research regarding the most effective performance feedback practices that are actually driving employee retention, recruitment, and ultimately, business results. Attendees will leave this session with a road map to bring back to their agency to create real change.