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Schedule of Events

DAY 0 - EMS Leadership Summit Kick-Off Party

Robbie MacCue & Lisa Giruzzi

EMS Leadership Summit Kick-Off Party

We're excited to kick off this power-packed line-up of leadership experts so they can give you all they've got. Actionable steps to take in order to connect theory to practice. We can't wait for you to join us!

Day 1  -  Day 2 - Day 3 - Day 4 -  Day 5


Suzanne Jeffreys

Tai Chi: Ancient Stress-Busting Strategies for First Responders

Tai Chi: Ancient Stress-Busting Strategies for First Responders Join Suz for specific, actionable tips & strategies to stress less, protect your energy and create a healthier life/work balance. Discover the surprising ways stress impacts our health, and the stress-busting techniques and philosophies of the ancient Tai Chi masters that you can leverage anywhere, anytime. Implemented correctly, Tai Chi makes it easy to relax, recharge & rebalance no matter what's going on in your world.

Scott Moore, Esq., EMT

Workforce Compliance During the COVID-19 Pandemic and Civil Unrest

The last few months have presented some of the most challenging workforce management concerns for first responders and EMS agencies. While much of the country is wrestling with reopening their economies in the face of rising infection rates, EMS agencies continue to be on the frontlines persistently battling the impacts of the Coronavirus. Because our country has not faced a national health crisis of this scale before, many employers struggle to ensure that they appropriately addressing the workforce issues that have arisen during the pandemic response. This session will cover many of today’s EMS-related human resources and employment law frequently asked questions, such as:

  • Permissible employee COVID-19 testing
  • Refusals to report to work
  • Compliant pay & record keeping practices
  • Emergency and other employee leaves
  • Mandatory Personal Protective Equipment (PPE) and facial covering use
  • Off duty employee activity that impacts the workplace
  • Employee social media issues
  • Whistleblower and retaliation concerns
  • Top employer pandemic-related litigation concerns
Robbie MacCue, FPC, MBA & Lisa Giruzzi, Coach & Author

People Maintenance:
Creating a Plan to Protect Your Most Important Assets

Most organizations have a plan to protect their vehicles, stretchers, monitors, but what about your most Important asset -- Your People? Show me your budget & I'll show you what you value.

This will be a live session, uploaded by 12pm EST and available for 48 hours.

Chris Cebollero

A Leadership Guide to Employee Engagement

The Gallup organization says that close to 75% of the workforce is disengaged. If the true measurement of Leadership success is how engaged, satisfied and productive the workforce, leaders are doomed without an engaged workforce. In this lecture Chris Cebollero will outline the tips for leaders to ensure you are developing a highly engaged and satisfied workforce.

Rebecca Murphy

Implicit Bias & the Impact on Patient Care

Creating a culture of Diversity, Equity and Inclusion can seem overwhelming. The fear of getting it wrong or of not doing enough can sometimes prevent leaders from tackling this critical area head on. In this session, you will learn what Implicit Bias is, how it affects patient care, why tacking this issue benefits everyone and what your role as a leader is in overcoming Implicit Bias.

Thomas Beers, MPA, NHDP, EMT-P

Running Lights and Sirens Towards the Abyss

A National Review of 1st Responder Attitudes, Misconceptions, & Advocacy for Community Paramedic Programs -Tom will discuss his research on community paramedicine (CP), the misconceptions & misunderstandings concerning CP programming, and why, if we do not proactively come to a consensus on what we expect from CP, the EMS system as a whole could come crashing down hard.

Duncan McConnell, MBA(Exec), MCom, GradCertAMBMGT

EMS Leadership in Developing Countries

Since 2017 Duncan has been working with the Ministry of Health, the Republic of the Maldives, Ministry of Health Mongolia and the World Health Organisation (WHO) to implement change and development within the delivery of Emergency Medical Services. This work has included the ground up development of new National Ambulance Service in the Maldives and the redevelopment of Ambulance Service Delivery in Mongolia. The work has included developing clinical and corporate governance, changes to health law, recognition of paramedics as a recognised health professional, response capability frameworks, educational development strategies and the implementation of sustainable systems to enable growth and future development of ambulances services within both countries. Duncan will be discussing how he has implemented transformational leadership strategies, educational reform and the many challenges he has faced along the way. Duncan was not alone on this journey and will discuss how international collaboration with colleagues from Canada and the USA have helped shape these projects and how globalisation teams like this, are enabling the growth of paramedicine as an industry world-wide.

Day 1  -  Day 2 - Day 3 - Day 4 -  Day 5


Scott Moore, Esq., EMT

Being Mindful in the Management of An EMS Workplace

Many of us who manage or lead an EMS agency feel completely consumed by the daily demands associated with managing a 24/7/365 organization. Our profession often breeds EMS managers who are reactive rather than proactive, mistaking action for progress. This leads to many of our employees feeling a lack of direction or connection to the organization, leadership team, and the mission. Many in our profession struggle with employee recruitment and retention and have focused their effort on employee perks such as higher wages and benefits. We will discuss the theories behind what really drives engagement and turnover.

Wendy Lund, BScN, MSc in Mindfulness Studies

Organizational Resilience in a Pandemic
  Questions & Reflections

It's not enough to build individual resiliency in our 1st responders, we must address how the organization supports (or erodes) the wellbeing of their human capital ~ especially in this 'low-chance/high-impact' event of COVID-19. This session shares recent literature that highlight what front line workers need from their organization in order to thrive ~ not simply survive this pandemic.

Barbara Patterson

The Hidden Variable for Effective Leadership

Being an effective leader and being our best selves can seem really complicated. There are many perspectives on what it takes to be an effective leader and so much advice on what to do & not do it can be overwhelming. What if it is way simpler than we think? What if there is a hidden variable that once discovered creates clarity & simplifies everything so you can tap into your inner genius? You will discover the hidden variable, learn to access it at any moment & to become a more effective leader.

Chris Smetana, AS, FP-C, CCP-C, NRP

Professionalism- The principle behind the practice 

Medicine is a very skills-based (practice), but it requires certain behaviors and values to be conducted professionally (principles). Like proficiency in medical procedures, i.e., taking blood pressures or intubation, professionalism needs to be developed, reinforced, and that standard set by the organization. We will explore what professionalism in EMS entails for 2020 and beyond with the right set of principles, and how you can set the bar higher

Dr. Nadine Levick, MPH, MD

Innovations & the Future of EMS

Dr. Levick has been on the leading edge of Innovations for safety In EMS beginning with the first dynamic crash tests focused on ambulance safety. Now she joins us from Israel, the Innovation hub of the world, talking about what technologies are next. 

I. David Daniels, MHRM, CSD

Race in EMS: How Real Leaders Can Make Change

In the wake of the killing of George Floyd, not only have questions been raised about the equity and effectiveness of the criminal justice system but of the pre-hospital health care system as well. Like many institutions in the United States, EMS have existed in a system of inequality that has effective every aspect of American life. Many EMS systems have remained virtually unchanged since their inception in the later half of the 20th century, the inherent biases that were interwoven into the very fabric of these systems will need to be addressed as the country shifts towards more equitable approaches to its most fundamental activities. To bring about this transformation, EMS leaders will need to be willing to not only re-imaging how service should be delivered to a more diverse community, but be wiling to do so in ways that are data driven and consistent with customer need.

Day 1  -  Day 2 - Day 3 - Day 4 -  Day 5


Vivian Acquah

Boost Your Leadership Skills Through Mentoring

Mentorship is a powerful way to accelerate learning and boost leadership skills for any leader. The potential benefits of having a mentor are many. Mentors may help you focus and gain clarity on issues. They may inspire you & provide encouragement and moral support when needed. They may also facilitate access to people in their network that might be a resource for you.

Andrea S. Abbas, MS NRP IC

EMS Recruitment and Retention Strategies to Reduce Provider Turnover

This presentation offers EMS organizations strategies to consider when working to reduce provider turnover. The challenges that come with employee retention in the industry are explored. Participants are exposed to the recruitment Ferris wheel, scenarios, and current industry concepts and research. The presentation is inspired to provoke discussion and motivate agency positive practices when it comes to recruiting and retaining workforce.

Jack Sullivan, CSP, CFPS and Director of Training

Roadway Incident Operations Survival for EMS Providers

EMS personnel respond to a wide variety of roadway incidents, such as crashes, pedestrians struck by vehicles, other medical emergencies, natural disasters, and weather events. In addition to working roadway incidents, many times EMS must park on and traverse a roadway to access patients who are in off-roadway locations. Operating on or near active roadways puts EMS providers at risk of being struck by vehicles. This program focuses on safety issues associated with operating at or near a roadway, particularly in the single ambulance response situation where other agencies are not (or are not yet) on scene to assist with traffic incident management tasks.

Maggie Adams

Trip Volume Down/Costs Up –
Navigate EMS Billing & Reimbursement in COVID Times

Communities need EMS, but with less dollars from reimbursement due to decreased volume, managing is difficult (an understatement!). Learn action steps to better manage the documentation, billing and follow-up process so that what reimbursement and payments are available DO get captured.

Dicken Bettinger, Ed.D., licensed psychologist, retired

Freedom from the Burden of Stress and Burnout

Stress in normal. Being burdened by stress in not normal and will eventually burn us out. There are new realizations in psychology that allow people to be free of the burden of stress, regardless of the situations you are in. I have studied psychological well being my whole career and will share in this interview what I know can help people get out from under the burden of stress.

Paige Mason, BA(Hons.), AEMCA, MA(c)

FLiP the Script: Female Leadership in Paramedicine

At an organizational level, several studies have demonstrated that companies with more women in leadership positions perform better due to increased skill diversity within management leading to increased recruitment, promotion and retention of talent. Although research continues to emerge within the academic, business, and tech industries, there is little research into the experiences or perceptions of gender climate in paramedicine within Canada. The goal of the Female Leadership in Paramedicine (FLiP) study is to shine the light on actual, potential and perceived barriers to the representation of women in leadership roles in paramedicine as well as uncover the perceived climate for female leaders in the past and present.

Day 1  -  Day 2 - Day 3 - Day 4 -  Day 5


Rishita Jones

The Impact of Unconscious Biases & Power Dynamics on Leadership 

Did you know that apparently our brains make decisions up to 10 seconds before we even realize it? This indicates that what we thought were potentially “conscious” decisions are in fact being taken “unconsciously”. For leaders, it impacts who they hire, who they develop and promote, who they give the benefit of the doubt, how they establish relationships in teams and the type of culture they create. Tune in to learn more about the interplay of unconscious bias and power dynamics in patient care and what actions leaders can take to mitigate it.

Steve Chandler

The Art of Coaching for Leaders

The term coaching gets thrown around a lot but is often misunderstood as a "new age”, touchy-feely tactic. In fact, coaching is an extremely effective and highly studied strategy for causing high performance; just look to sports where coaching has been utilized for many years for evidence of this fact. In this session, you will learn what coaching is, how it can positively impact your relationships with your team and their overall performance and what’s necessary for you to begin to utilize coaching 

Leon Baranowski, MSC, MEd, FHEA, MCPARA
& Richard Armour

International Paramedics - Making The Transition.

 Leon & Richard will be taking you through their journey and shared experiences with moving to a different country and system. They will discuss how they took this knowledge and created a community platform to help others and build out more resources, growing the knowledge and opportunity each time.

Rachael Waldinger

Leading Unconventional Teams in Unconventional Times

Does leading your team feel like herding cats? Have you been busting your butt with every team building idea you know, yet your team is still struggling to feel like a team? It might be because conventional team models don't fit unconventional teams and EMS is full of what we call unconventional or extra-dependent teams. Based on the book "Extra-Dependent Teams: Realising the Power of Similarity" by David Kesby, I will share with you a perspective that has helped team leaders in companies and industries around the world lead their teams in a way that improves the feeling of team as well as team performance.

Justin Thomas

The Work is Stressful Enough, the System Should not be.

Managing Systems to Promote Worker Well Being within the Organization and Beyond - Session 1 focuses on Systems, Complexity and Evidence Based Healthcare within the organisation. It discusses how Data, Policy & Procedure can and should be used to create systems that Promote Worker Wellbeing. Session 2 takes the discussion outside the organisation into the industry level. We discuss what the role is that Culture, at both a systems and organizational level, has in developing professional identity as well as in defining professional and ethical practice. The discussion builds by applying this knowledge to the “Healthcare as a Commodity” concept. We discuss how ethical healthcare delivery includes developing services and systems that integrate consumer values and needs into the model to create an EMS System that is truly Evidence Based.

Richard Lee, MStJ QAM

St. John Ambulance Service

Stepping up: How St John Ambulance operated during the first phase of a pandemic. Join Chief Operating Officer, Richard Lee, as he tells the incredible stories of how their organization pivoted in response to delivering support to the NHS with a predominately volunteer personnel. 

Day 1  -  Day 2 - Day 3 - Day 4 -  Day 5


Lisa Giruzzi & Robbie MacCue

Transforming a Culture: Taking the First Bite

You’ve likely heard the expression; how do you eat an elephant? One bite at a time. Consider that transforming your culture is like that too. Often taking the first bite is hardest because it can be difficult to know which “bite” is the right one since it looks like everything should be handled right now!

Lucas Hawkes-Frost, Leon Baranowaski,
Joe Acker, & Tim Makrides

International Paramedicine Roundtable
What are the opportunities?

Panel discussion with leaders who have transferred clinical and leadership experiences between countries. They will outline individual and general experiences, with differing backgrounds, education and experiences.

Mark Tenia

Telling the Story of EMS: A Reporter’s How-to Guide

From public relations, to advocacy, public education, recruitment & retention, there are so many reasons it’s important to tell stories about your EMS agency. Information is consumed through so many different mediums including social media, TV, radio and print, it’s important the story of EMS does not get loss in the mix. In this presentation you’ll hear from Mark Tenia, Public Relations/Media Manager of the Richmond Ambulance Authority, who is also a former TV Reporter and Anchor with over a decade of experience in broadcast journalism. We will give you an inside look into a newsroom’s editorial meeting and what kind of stories reporters are looking for, how to pitch stories about your agency, the importance of building relationships as well as some potential story ideas you can pitch to the media.

Tony Walker, ASM, FACPara, MEd

Just Keep Swimming: Meeting the challenges of delivering ambulance services to a changing community.

Our world is changing and organisations need to be agile and adapt and ambulance and EMS services are not immune to this. In this presentation we will provide some insights into Ambulance Victoria and explore their change journey over the past few years and how leadership, partnering and importantly building on its strengths has enabled Ambulance Victoria to meet changing community needs.

Tony Walker ASM is Chief Executive Officer of Ambulance Victoria. He is a Registered Paramedic with over three decades experience working in a range of senior clinical, operational and leadership roles within the ambulance sector.

Alan Batt, MSc PhD(c) PGCME FHEA

GoSponsorHer - supporting the next generation of women leaders in paramedicine

The evidence suggests that women are over-mentored and under-sponsored - but what exactly does this mean? In this session Alan will outline the challenges faced by women pursuing career advancement in paramedicine; describe the differences between coaching, mentoring and sponsoring; and discuss his personal experience of sponsoring two upcoming women leaders in paramedicine - Paige Mason and Chelsea Lanos. The session will also highlight the challenges men can face when they enter into a sponsorship, and outline strategies to address these.


From the Outside, In.
An Outside Perspective On Leading an Organization 

Tim presents a broad spectrum of thoughts on the topic from an employee or employer. What perspective do they bring?

Can the grass really be greener on the other side?

Dr. Peter Antevy, MD, EMS Medical Director

Medical Direction During A Pandemic - Mitigating the virus' impact on personnel, their families and the community

An EMS Medical Director's perspective. From pre-pandemic planning to intra-pandemic actions including policies, testing, research and strategies to protect the health and safety of personnel responding to the pandemic.

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